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Orders & Production

Account FAQs

Ticket Shipping

General
How do I contact you if I have any questions or concerns?
I've forgotten my password.
What are your business hours?

My Account
Is it necessary to create an account with you?
How do I create an account with you?
How do I update my information with you?

My Payments
What methods of payment do you accept?
I have questions about my billing.
How do I apply for tax exempt status?

Website Navigation and Related Subjects
Which browsers do you support?
What is your privacy policy?
Is your site secure?

General

How do I contact you if I have any questions or concerns?
We are committed to making your web buying experience with Hall Letter Shop, Inc.,
a special one.

You can contact us, from: 8:00 - 6:00 p.m. PST Monday thru Friday

By Email:
By Phone:
By Fax:
printctr@hallprintmail.com
661-327-3228
661-327-5140
Our Mailing address is:
5200 Rosedale Hwy.
Bakersfield, CA 93308

I've forgotten my password.
You can retrieve your password by going to Login and clicking the "Forgot your password?" link. Submit your email and click "Retrieve Password." A reply email will be generated to this address within minutes with your password. If this proves unsuccessful, please contact 661-327-3228..

What are your Business Hours?
Office hours are Monday-Friday from 8:00am to 5:00pm PST, excluding observed holidays.
Will Call hours are from 8:00am - 6:00pm PST Monday - Friday

The following holidays are observed as business holidays.
All operations as well as Customer Service are closed on these days.
New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day, and Friday following Thanksgiving
Christmas Day
Holidays AND Weekends are excluded from Turn Time.

My Account

Is it necessary to create an account with you before editing a template?
No, it is not. In fact, we will not ask you to set up an account with Hall Letter Shop, Inc until you have reached the shopping cart.

How do I create an online account with you?
Simply click on "Account" and provide us with your current email address, a password, name, company, contact phones, shipping and billing addresses.

How do I update my information with you?
Simply click on "Account" and enter your current email address and password. You can then update or revise your account information

My Payments

What methods of payment do you accept?
We only accept credit card transactions under VISA, MasterCard and American Express.

I have questions about my billing.
For questions regarding any online transactions, please contact us at printctr@hallprintmail.com or 661- 327-3228. Please include your account number and job number.

How Do I Apply for Tax Exempt Status?
There are only four ways to be tax exempt:

  1. You must have a re-sale certificate on file with HallPrintMail.com.
  2. Your order is processed and mailed from our facility and a Printed Sales Message Sales Tax Exemption Certificate is on file for each project.
  3. Your order is shipped directly to a mail house and a Printed Sales Message Sales Tax Exemption Certificate is faxed over with the order number written on it.
  4. Your company is a Federal Credit Union or is a Federal Agency.

Website Navigation and Related Subjects

Which browsers do you support?
Hall Letter Shop, Inc supports all major browsers, e.g. Internet Explorer (all versions), Mozilla Firefox, Netscape, Opera, Safari, etc.

What is your privacy policy?
Hall Letter Shop, Inc wants to you to be fully aware of our business policies and practices. Please visit the privacy policy section of the website. If you have any questions or comments about this policy, please use the "Contact Us" Form and select subject line "Privacy Policy Question".

Is your site secure?
Yes, this site is secured by VeriSign®. VeriSign is the leading secure sockets layer (SSL) Certificate Authority enabling secure e-commerce and communications for Web sites, intranets, and extranets. It's the trusted mark of high assurance for Internet security and enables the strongest SSL encryption available to every site visitor.

Order FAQs

Products
What product categories do you offer?
Is everything printed in full color?
What is bleed printing?

My Order
Can I get a proof before I place my order?
What is the purpose of a PDF?
How do I check on the status of my order?
I need to expedite my order.
How do I place a reorder?
I'd like to cancel my recent order.
What is your return policy?

Artwork and Graphics
Can I upload my own artwork or design?
How should I prepare my artwork?
What do I need to know about color proofs?

Shipping & Delivery
What is your production time?
Which shipping methods do you use?
Which countries do you ship to?
How are your shipping costs calculated?
What if my order is delayed?

Products

What product categories do you offer?
Our line of web-to-print products allows our customers to dynamically create their own Business Cards, Brochures, Postcards, Signs & Banners, Invitations & Announcements while online. This saves you a great deal of time and money.

We are also a Commercial Printer and Mail House which gives us the flexibility to print and mail virtually any kind of project that you envision. So even if you don’t see a product described on our site, just give us a call, we’ll be glad to submit a quotation for any project.

Is everything printed in full color?
Most of our web-to-print products are printed in full color. Some products such as envelopes, rubber stamps and forms are usually printed in 1 or 2 colors of ink. Our commercial print shop can produce just about any other product you want and in any combination of colors..

What is bleed printing?
Bleed is a printing term that refers to printing that goes beyond the edge of the sheet after trimming. Bleeds in the USA generally are 1/8 of an inch from where the cut is to be made. Bleed information refers to elements outside the finished piece. Often a printer requires bleed information on pieces that have bleed to allow for "printer bounce" when cutting a job down to size. Failing to provide bleed information and crop marks can result in finished pieces showing a thin area of white on the edge. Full bleed is printing from one edge of the paper to the other without the standard borders by which most personal printers are limited. This is useful for printing brochures, posters, and other marketing materials. Often the paper is trimmed after printing to ensure the ink runs fully to the edge and does not stop short of it.
Source: http://en.wikipedia.org/wiki/Bleed_(printing)

My Order

Can I get a proof before I place my order?
Yes, the order process generates a pdf proof for you to view prior to placing your order.

What is the purpose of a PDF?
A Portable Document Format (PDF) File bundles art and fonts into a single, press-ready file that decreases the chance of a defective upload.

How do I check on the status of my order?
You may check the status of your order by clicking "My Account", entering your email address and password and then clicking on "My Order History." From there you may check the status of your account as well as view and reorder past purchases quickly and easily.

I need to expedite my order.
Our standard shipping is ground transportation via UPS, USPS, or other selected carriers. You may request, at time of your order, expedited shipping such as: "3 Days Guaranteed" , "2 Days Guaranteed" and "Next Day Guaranteed" Allow 2 to 5 days on average for production time in addition to shipping times. Exceptionally large orders can take longer. Please contact customer service for estimated production times.

While we routinely ship these orders via ground transportation, exceptions for Next Day Air service can be made. This option is provided to you on all orders.

How do I place a reorder?
It's simple. Just visit "Your Account," enter your email address and password, and click on "My Order History." Locate the item you intend to reorder, click on it, and then tell us if you'd like it the same or make any changes.

I'd like to cancel my recent order.
Due to the speed of processing your order, we are unable to cancel orders once they are approved and in progress.

What is your return policy?
Your custom printed orders have no re-sale value. Therefore, ALL SALES ARE FINAL. If a return is verifiably due to product defect or error by HallPrintMail.com, we will re-print the order at no charge.

HallPrintMail.com is not responsible for client’s files containing typographical errors, errors in spelling, grammar, punctuation, graphics, fonts or content, even if customer used online spell check routines or incorrectly specified finished product sizes, wrong cuts, or missing or incorrect folds. We make every effort to match the gradient density of each color, however, we do not guarantee exact color matching or ink densities based on screen proofs approved by customers. Whether or not a product is defective will be determined by our quality control team.

Any product defect or error must be reported to HallPrintMail.com within 10 days of your order's receipt. If for any reason HallPrintMail.com cannot or does not reprint the order, a credit will be issued for the full cost of the order including shipping costs.

Artwork or Graphics

Can I upload my own artwork or design?
Yes, you may upload your own artwork, logo, photograph or complete design file to a HallPrintMail.com, template. All of our dynamic templates will accept file uploads. The blank white template is recommended, but all of our template designs will accept uploaded files. Choose the design you wish to use, click on the "Add Artwork/Logo" button in the Design Studio tool bar and follow the simple instructions.

How should I Prepare My Artwork
The recommended file format is either .pdf or .tiff. All full color files must be prepared in CMYK format, except for 1 and 2 color products such as letterhead, envelopes, invitations, stamps and signs. Any files not in CMYK may color shift when processed. A minimum resolution of 275 dpi is required for all raster art and images. Artwork of a lesser resolution may not print as sharp and clean as desired.

Except for background images, we strongly suggest that all critical text and images be at least 1/8" from the trim line. Text and images less than 1/8” from the trim line may be cut off. Please check our layout templates for guidelines.

FLAT OR RAISED INK - We recommend that you select LaserSafe Flat or LaserSafe Raised Ink when purchasing products to be used with a laser printer or copier (or other output device that generates a significant amount of heat). These products are specifically designed to protect your output device against the harsh effects of melting ink. HallPrintMail.com will not be responsible for any damages resulting from your selection or use of products containing untreated flat or raised ink with a heat generating output device.

HallPrintMail.com is not responsible for client’s files containing typographical errors, errors in spelling, grammar, punctuation, graphics, fonts or content, even if customer used online spell check routines or incorrectly specified finished product sizes, wrong cuts, or missing or incorrect folds If supplied artwork requires technical or design re-work, charges will apply at the rate of $100 per hour with 1/2 hour minimum.

It is your responsibility as the designer to address these issues when creating and submitting your art file.

What do I need to know about color proofs.
Screen proofs can be used to help display layout, text accuracy, and image placement and proportion, but not exact color or density. The appearance of printed colors is also affected by various papers finishes and brightness or UV coating.

We make every effort to match the gradient density of each color, however, HallPrintMail.com does not guarantee exact color matching or ink densities based on screen proofs approved by customers. It is the client's responsibility to review the final proof and layout of all orders prior to actual printing. Once the final proof has been confirmed by the client, no further changes can be made to that order. This includes changes to bindery and shipping. Please review the final proof carefully prior to completing your order.

Shipping & Delivery

What is your production time?
Production times can range from as little as 1 business day to several weeks for very large orders. Please contact a customer service representative with your specific delivery needs.

Which shipping methods do you use?
Our standard method is ground transportation via UPS, USPS, or other selected carriers. There are a number of expedited shipping options: "3 Day Guaranteed" , "2 Day Guaranteed" and "Next Day Guaranteed" Allow 2 to 5 days on average for production time in addition to shipping times. Exceptionally large orders can take longer. Please contact customer service for estimated production times.

Which countries other than the United States do you ship to?
Sorry, we only ship within the United States at this time.

How are your shipping costs calculated?
We charge shipping by the weight of your order plus a processing fee. Shipping and processing fees are designed to compensate Hall Letter Shop, Inc for its shipping costs and help offset the expenses related to receiving and processing orders, maintaining inventory and warehousing.

What if my order is delayed.
HallPrintMail.com will always strive to avoid any delays in production or shipping, however, we will not be held responsible for any consequences or damages due to delayed production or delivery. Order cancellations will not be allowed due to technical difficulty.

Our shipment and delivery dates are based upon estimates provided by our shipment suppliers. HallPrintMail.com is not responsible for shipping company delays, international customs issues, weather conditions or any other circumstances beyond our control.